Terms and conditions of online store

These Terms and conditions set out the general terms, conditions and method of sales conducted by  wilmax.eu online store (hereinafter referred to as the "online store") and sets out the terms and conditions for the provision of free electronic services by online store wilmax.eu.


The rules apply to all orders submitted by consumers through our online store.

The Owner and Administrator of the online store wilmax.eu available at: http://wilmax.eu is Wilmax Europe SP.z O. O., with its Registered office in Warsaw, at str. Postępu 19 / 103, 02-676 Warsaw, NIP number: 9512521066, REGON: 38916860800000, registered in the KRS under number: 0000905740, represented by Aliaksandr Makratsou, in accordance with the rules of representation revealed in the KRS.

The seller -  is a legal entity or individual entrepreneur indicated as the Seller on "Sellers" page - https://wilmax.eu/sellers of the online store which is the owner of the relevant product.
Each seller independently provides the rules for processing, payment, delivery, return and guarantee of orders. Before placing an order, the Consumer can familiarize himself with the rules of each seller and choose the Seller.

The consumer - is any person who, outside the scope of their business activity or outside the scope of independent performance of their profession, enters into a contract or otherwise deals with the online store wilmax.eu. By placing an order, the Customer confirms that they have read these terms and conditions prior to entering into the contract and that they expressly agree with them, as amended and effective at the time of sending the order.

Other or supplementary rules and general terms and conditions applied by Sellers. They are applicable – they will become part of the agreement only when we give an explicit, written consent.


The sales agreement is concluded with the chosen Seller via online store wilmax.eu.

The presentation of products in our online store is an offer to conclude a sales contract. In order to conclude a contract, consumer must add the selected products to shopping cart and place an order.

The shopping cart and the data entered in the forms can be modified before placing an order using the available functionalities and messages that appear during the order submission process.

By clicking on the order summary page in the button confirming and finalizing the order, consumer place a binding order for the products in shopping cart. Upon receipt and registration of the order in the IT system of our online store, a sales contract is concluded. After placing an order, consumer will receive an e-mail from us confirming the order and the conclusion of the contract.


In some cases, shipping costs have to be added to the prices of the products. Ordered products are delivered through courier companies cooperating with us. Detailed information about possible delivery methods and delivery dates and shipping costs are presented during the ordering process and in a special information tab on the website of our store.


The following forms of payment are available for you in our online shop:

Electronic payments (e-payments) via an online payment service.

Payment by traditional bank transfer to the bank account of our store. If you choose this form of payment-after the order we will send you by e-mail the data for the transfer. The execution of the order will begin after the full amount of the required payment for the submitted order has been credited to our account.

Detailed information about possible payment methods, including the online payment services integrated with our store and the available types of e-payments, as well as possible additional costs, is presented during the order submission process and on the website of our store in a special Information tab on payment methods.


The Customer is entitled to withdraw from a purchase agreement at any time prior to delivery of the goods without stating a reason using the Sellers contacts.

The Customer has the right to withdraw from the Contract without stating a reason within 14 days of receipt of the goods.

If the Customer decides to withdraw within this period, the Seller shall refund the purchase price and other payments received from the Customer, including the cost of delivery.

If the Customer withdraws from only a part of the contract, the Seller shall return the purchase price of the returned goods. Further payments are refunded by the Seller only in the amount of the difference if the Customer falls to a lower price level for the price of delivery by withdrawing from part of the contract. In this case, the Seller returns the difference between these price levels.

The Seller shall use the same means of payment for refunds as that used by the Customer to make the initial transaction.

The Seller shall return the paid portion of the purchase price to the Customer only following receipt of the returned goods. The Customer shall return the goods to the Seller without undue delay, and no later than within 14 days from the date of withdrawal from the contract, to the Seller address.

Direct costs associated with the return of the goods upon withdrawal from a purchase agreement shall be borne by the Customer.

The Customer is liable for any reduction in the value of goods as a result of handling the goods in a manner other than that which is necessary to become familiar with the nature and properties of the goods, including their functionality. In this case, the Seller reserves the right to unilaterally offset its claim for damages caused by a reduction in the value of the goods against the Customer's claim for a refund of the purchase price.


For consumers: for all long distance order our store always bears the risk of accidental damage or loss of things in transport. If the ordered products are delivered with obvious damage caused during transport, we kindly ask you to report such a defect to the Seller as soon as possible and fill in the form on the page https://wilmax.eu/damage-claim.

Consumer has to report about damages in the period of 24 hours of receipt of the goods.

The delay in filing such a claim has no consequences for your statutory claims and their satisfaction. In the case of a longer period for filing a claim about a broken product, these claims are not accepted by the Seller and they are not subject to compensation for damage.

However, a faster notification helps us to resolve our claims against the carrier or the transport insurer.

If the consumer uses his own transport or uses his own transport company, the risk of accidental loss or accidental damage to the product passes to the consumer.  We are not responsible for any losses, loss or damage to the goods that occurred from the moment of its acceptance for carriage until its delivery to the consumer, as well as for any delay in delivery caused by the carrier.


The Customer is entitled to return goods purchased in the www.wilmax.eu online store in the period of the fourteen days from the receipt of the goods.

The Customer shall bear the costs of returning the goods.

The Customer shall make a return to the Seller from whom he made his order. Goods of suitable quality may be returned if they are:
a. - was not in use,
b. - has retained its appearance and performance,
c. - in original factory packaging (if available),
d. - has an established sample of sales

Product must be returned with proof of purchase.


In order to use our online store, including for browsing the assortment and placing orders, it is necessary to have a multimedia device with an installed web browser and access to the internet and e-mail. In the browser settings it is recommended to enable JavaScript and save cookies. Users are required to use the online store in a manner consistent with the law and good manners, there is a ban on providing illegal content.

We take all necessary measures to ensure the fully correct operation of the service and the interface of our online store to the extent that arises from the current technical knowledge and we undertake to eliminate within a reasonable time any technical errors and problems reported by users. The above also applies to the possibility of subscribing to the newsletter or the optional possibility of creating a customer account-if these services are provided within our store. You may notify Administrator of Online Store of any irregularities or interruptions in the functioning of the website and services of our online store via the contact details

e-mail: [email protected]

tel. +48 793105251 on working days from 09:00 to 17:00.

In the complaint regarding the irregularities related to the technical functioning of the website of the online store, please indicate the type and date of the irregularities.